Welcome to The Perfume Brand. By using our website and purchasing from our store, you agree to the following terms and conditions. Please read them carefully.
All payments for purchases made through our website are processed via our trusted payment providers, Qliro and Shopify Payments. We accept payments using the following methods:
Credit and Debit Cards
Qliro
Payments are processed in SEK (Swedish Krona), and the final transaction amount will be displayed in this currency at checkout.
We offer delivery within Sweden and across selected countries in Europe. Delivery times and fees may vary depending on your location and the delivery method chosen at checkout.
Delivery times: Orders typically take between 2-5 business days for delivery within Sweden.
Shipping Costs: Shipping costs are calculated based on the delivery destination and will be displayed at checkout.
Please ensure that the delivery address provided is accurate to avoid delays. Any delays in delivery caused by incorrect address information are the responsibility of the customer.
At The Perfume Brand, your satisfaction is our priority. If you're not completely satisfied with your order, we offer a simple and hassle-free return policy to make your shopping experience enjoyable and stress-free.
You can return unopened products within 30 days from the purchase date. The product must be unopened, unused, and in its original packaging with all labels and seals intact.
To initiate a return, please contact our customer service at hello@theperfumebrand.com and provide your order number along with details about the product you wish to return. Once your return request is approved, we will provide you with a return number along with instructions on how to return the product.
Please securely pack the unopened product in its original packaging to avoid damage during transport. Clearly write the provided return number on the outside of the package.
Please note that you are responsible for the cost of return shipping. We recommend using a traceable shipping method to ensure your return reaches us safely.
Once we receive the returned product, we will inspect it to ensure it meets the return conditions. After approval, the refund will be processed within 7 business days.
Refunds will be issued to the original payment method used at the time of purchase. Shipping costs are non-refundable. Please note that it may take a few business days for the refund to appear on your account, depending on your financial institution.
Exceptions: We do not accept returns on opened or used products for hygiene reasons.
If you have any questions about our return policy, you are always welcome to contact our customer service at hello@theperfumebrand.com.
In the event of a dispute, we will make every effort to resolve the issue amicably. If a resolution cannot be reached, any disputes will be handled according to Swedish law. You may also contact the Swedish Consumer Agency for assistance.
All transactions on our website are conducted in SEK (Swedish Krona). Please note that if your payment method is in another currency, your bank or payment provider may charge additional fees for currency conversion.
Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information.
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes, but is not limited to, encryption and secure payment processing through our payment partners.
We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page, and the date of the latest revision will be reflected at the top of this page.
By continuing to use our website after any changes are made, you accept those changes.
For any questions regarding our Terms & Conditions or Privacy Policy, please feel free to contact our customer service team at hello@theperfumebrand.com or through our contact form on the website.
